Betting Rules

1. General betting conditions

These rules apply to bets placed through the LeoVegas Casino website, mobile website or any other approved platform where betting products are offered. By opening, using or placing a bet through an account, you confirm that you have read and understood these rules and agree to follow them. Additional conditions may apply to particular sports, events, markets, games, competitions or promotions. If a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product.

Betting is available only to people who are legally permitted to use the relevant service in their location. You must meet the applicable minimum age requirement, comply with Australian law and use the service only where online betting is lawful. We may use account, identity, age and location checks to confirm eligibility. You must provide information that is accurate, complete and current, and you must update it when circumstances change.

You may hold only one personal betting account unless we have expressly approved an alternative arrangement. An account must be used by the registered account holder only. You must keep your login details secure and must not allow another person to access or use your account. Bets placed through your account may be treated as having been placed by you, subject to any investigation into unauthorised access, account compromise or technical issues.

• Do not place bets on behalf of another person or allow another person to place bets through your account.
• Do not use the service for unlawful activity, fraud, money laundering or any attempt to avoid account controls.
• Do not use automated systems, software, bots or other tools that interfere with the normal operation of the betting service.
• Do not exploit a technical fault, obvious error, pricing mistake or display problem.
• Do not place a bet if you are aware that the relevant event has been postponed, abandoned, completed or materially changed, unless the market remains expressly open.

LeoVegas Casino may refuse, suspend, restrict or cancel access to a betting service where this is reasonably necessary for legal, regulatory, security, responsible gambling, integrity or operational reasons. Any action taken on an account will be handled in accordance with the applicable terms and relevant law. Where an account or transaction requires additional checks, access to some services may be limited while those checks are completed.

You are responsible for reviewing the information displayed before placing a bet. This includes the selected event, market, outcome, price, stake and any conditions that apply. If information is unclear, incomplete or appears incorrect, you should not place the bet until you are satisfied that you understand the market.

2. Placing and confirming bets

Before placing a bet, check the selection, market, odds, stake, potential return and any other information displayed on the bet slip. A bet is not necessarily accepted simply because a selection has been added to a bet slip. It is accepted only when the platform confirms that the bet has been successfully recorded. You should review the confirmation shown in your account and keep any available reference or transaction information.

Displayed odds, prices, lines, handicaps and other market information may change before a bet is accepted. Where the service provides a price-change notice, you may be given the opportunity to accept or reject the change. A bet will be settled using the odds or terms confirmed at the time of acceptance, unless a correction, cancellation or other rule in these terms applies.

A bet may be rejected, delayed, cancelled or returned if there is a technical problem, an obvious error, a market integrity concern, a duplicated transaction, an event issue or another valid reason under the applicable rules. If a bet is not accepted, the stake should not be treated as a confirmed wager. If money appears to have been deducted for an unsuccessful or cancelled transaction, the account record will be reviewed and any appropriate adjustment will be made.

Singles, multiples and combinations

The bet type selected on the bet slip determines how selections are combined and how the result is calculated. A single bet generally depends on one selection. A multiple or combination bet may depend on several selections and may be affected if one or more selections are void, cancelled or otherwise unable to be settled. The exact calculation will be shown where the bet is placed or described in the relevant market rules.

In-play and time-sensitive markets

For in-play or other time-sensitive betting, information may be delayed or incomplete. A bet can remain pending for a short period while the platform verifies the event status and market information. Bets may be rejected or cancelled where the accepted price does not reflect the correct event status, where a material event has occurred before acceptance, or where the market was unintentionally left open.

You are responsible for checking whether an event is live, whether a market is still available and whether the selected outcome is the one you intend to back. If you are unsure about a market, do not place the bet until you have reviewed the information provided. A bet cannot normally be changed after acceptance, except where a relevant feature or rule expressly allows a change, cancellation or early settlement.

Stake and transaction records

The stake shown on the confirmed bet record is the amount used for settlement. You should check that your account has sufficient available funds before placing a bet. A transaction may remain pending while payment, account or technical checks are completed. Your account history is the best available record of whether a bet was submitted, accepted, rejected, cancelled or settled.

3. Events, markets and settlement

Markets are settled using the official result or official information identified in the relevant market rules. The source used may differ depending on the sport, event, competition or product. Media reports, unofficial commentary, social media posts and personal opinions do not determine settlement unless the applicable rules expressly say otherwise.

Where a result is later corrected, a bet may be reviewed and, where permitted by the applicable rules, settlement may be adjusted. This can occur if an official body changes a result, identifies an administrative error or publishes information that materially affects the outcome. A settlement decision will be made using the rules that applied to the market and the information reasonably available for that market.

Postponed, abandoned or interrupted events

The treatment of a postponed, abandoned, interrupted or rescheduled event depends on the market and its specific rules. Some markets may remain valid if the event is completed within the period stated in the rules. Other markets may be voided or settled using a result already determined before the interruption. If a market does not contain enough information to be settled fairly, it may be cancelled and the relevant stake returned in accordance with the applicable conditions.

Participants, teams and event details

Names, descriptions, participant details, venues and event times are provided for identification and may contain formatting or data errors. If the identity of a participant or event is materially incorrect, or if the market is offered for the wrong event, the affected bet may be cancelled. Minor wording or display errors that do not affect the identity or meaning of the market may not affect settlement.

Void bets and returns

A void bet is treated as having no betting outcome. Depending on the bet type, a void selection may be removed from a multiple or combination, or the entire bet may be voided. The applicable market rules determine how the return is calculated. A return is not guaranteed merely because an event has been listed, delayed or shown as available.

Where a bet has been settled in error, we may correct the account record. This includes correcting an incorrect price, an incorrect result or a settlement affected by a clear technical or administrative mistake. We will not knowingly retain a benefit created by an obvious error, and any correction will be made consistently with the applicable rules and law.

Market errors and unusual circumstances

A market may be reviewed where there is an obvious error in the price, event, participant, result or other material information. A clear error may include a price or description that is plainly inconsistent with the relevant event or market. If a review is required, settlement may be delayed while the circumstances are assessed. Any affected bet will be handled under the applicable rules and the information available at the time.

If an event is affected by circumstances outside normal sporting or gaming conditions, including serious disruption, interference or an integrity concern, the relevant market may be suspended or cancelled. These measures help protect the accuracy of settlement and the fairness of the betting service.

4. Account records, disputes and responsible betting

Your account history is the primary record of bets placed, accepted, rejected, cancelled and settled through the service. Check your balance and betting history regularly. If you believe a bet has been recorded incorrectly, contact the available customer support channel through the website as soon as possible and provide the relevant account and bet information. Do not send passwords or sensitive security codes when raising a query.

Queries and disputes will be reviewed using the available transaction records, market information, event results, technical logs and applicable rules. A review may take time where information must be checked with a data provider, event organiser or other relevant source. The outcome of a review will be communicated through the available account or support process. Nothing in these rules limits rights that cannot lawfully be excluded under Australian consumer or other applicable law.

Play within your limits

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet money you can afford to lose, set a budget before you start and take regular breaks. Never chase losses by increasing your stake or betting more frequently. Avoid betting when you are distressed, affected by alcohol or drugs, or unable to make a clear decision.

• Set personal deposit, spending, time or wagering limits where these tools are available.
• Use a cooling-off period or self-exclusion option if you need a break from betting.
• Keep betting separate from essential household expenses and financial commitments.
• Talk to someone you trust if betting is affecting your mood, relationships, work or finances.
• Seek independent support from an appropriate Australian gambling-help service if you are concerned about your betting.

We may apply responsible gambling checks, account restrictions or other safeguards where betting activity indicates a potential risk or where required by applicable obligations. These measures are intended to support safer use of the service and may affect access to betting products. You should read the responsible gambling information available on the website before placing a bet.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to products, technology, law or operational requirements. The current version published on the website applies from the stated effective date. You should review the rules regularly, particularly before using a new betting product or placing a bet after an update.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These rules should be read with the other terms and information governing your account and use of the LeoVegas Casino service.