Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the LeoVegas Casino website, account services, games, promotions and any other services made available through the site. The terms should be read together with any game rules, promotional terms, privacy information and responsible gambling information displayed on the website. If a separate set of terms applies to a particular product or promotion, those terms will also apply.

By accessing the website, you agree to comply with these terms and all applicable Australian laws and regulatory requirements. If you do not agree with any part of these terms, you must not use the website or its services. These terms may be updated from time to time. The current version published on the website applies to your use from the date it is made available, subject to any rights you may have under applicable law.

Who may use the service

You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located. You are responsible for checking the laws that apply to you before using the service. We may use age, identity and location checks to confirm that you are eligible. Access may be restricted where online gambling is not permitted or where the service is not offered.

• You must provide accurate, complete and current information when registering or using an account.
• You must use the service for your own personal purposes and not on behalf of another person.
• You must not allow another person to access or use your account.
• You must not use the website if you have requested or received an account exclusion or other gambling restriction that prevents access.
• You must comply with all instructions, notices and reasonable requests made through the website.

We may refuse an application, limit access or suspend an account where this is necessary to meet legal, regulatory, security, fraud prevention or responsible gambling obligations. Any action will be taken in accordance with applicable law and the information available to us.

2. Accounts, verification and security

You may need to create an account before using certain services. Account registration details must be truthful and must belong to you. You must update your information if it changes so that the account record remains accurate. We may ask for documents or additional information to verify your identity, age, location, source of funds or other details required for compliance purposes.

Verification checks may be completed when you register, before a transaction, when you request a withdrawal, or at another time during the customer relationship. Until the required checks are completed, some services or transactions may be delayed, restricted or unavailable. You must provide documents that are genuine, current and readable. Providing misleading information or altered documents may result in account action.

Keeping your account secure

You are responsible for keeping your login credentials confidential and for all activity carried out through your account, unless the activity resulted from a security failure that you could not reasonably prevent. Do not share your password, one-time codes or other security information. You should use a strong password, keep your devices protected and log out after using a shared device.

Tell us through the available website support channels as soon as possible if you believe your account has been accessed without permission, your credentials have been lost, or information in your account may have been compromised. You should also take reasonable steps to secure your email account and devices. We may temporarily restrict an account while investigating suspected unauthorised access, fraud or other security concerns.

One account and account closure

Unless the website expressly states otherwise, you may only maintain one personal account. We may review accounts that appear to be duplicates or connected to another customer. If you close your account, any ongoing activity will be handled in accordance with these terms, applicable promotional terms and relevant law. You may request account closure or gambling restrictions using the tools or support options provided on the website.

3. Deposits, withdrawals and games

Available payment methods, transaction instructions and any applicable conditions are shown on the website or at the relevant point in the account process. You may only use a payment method that belongs to you or that you are authorised to use. Payments from unknown, unauthorised or third-party sources may be rejected, returned or investigated.

You should check the transaction details before confirming a deposit or other payment. A transaction may be subject to checks, processing requirements, technical limits or restrictions imposed by the payment provider. We do not control the policies, fees or processing arrangements of third-party banks and payment services. Any information shown about a payment method should be considered together with the provider's own terms.

Withdrawals may require account verification and may be returned to an eligible payment method in accordance with applicable procedures. We may ask for information supporting the transaction or the source of funds. You remain responsible for ensuring that payment details are correct. Do not attempt to withdraw funds to a payment method that you are not entitled to use.

Casino play and results

Each game has its own rules, including information about stakes, winning combinations, features and outcomes. You should review the rules before playing. A game result is determined by the relevant game system and recorded in accordance with the applicable technical and operational controls. Where there is a clear error, interruption or malfunction, the affected play or transaction may be reviewed and corrected as permitted by law.

You must not attempt to exploit a software fault, pricing error, display error or other technical issue. If you notice a problem, stop using the affected feature and report it through the website. We may void or adjust activity affected by an error where this is lawful and reasonable, while taking account of any legal rights you may have.

Your responsibility when gambling

Gambling involves risk and outcomes are not guaranteed. You should only gamble with money you can afford to lose. Do not chase losses, borrow money to gamble or treat gambling as a way to make an income. Responsible gambling tools and information may be available through the website, including options for setting limits, taking a break or requesting account restrictions.

4. Promotions, fair use and prohibited conduct

Promotions, bonuses, rewards and competitions may be subject to separate promotional terms. Those terms will explain eligibility, participation requirements, expiry arrangements, wagering conditions or other rules that apply to the offer. You should read the relevant promotional terms before accepting or using an offer. If you do not satisfy those requirements, the offer may not be available or any associated benefit may be removed where permitted by law.

Promotional offers are intended for their stated purpose and may not be combined, transferred, sold or used in a way that is inconsistent with their terms. We may investigate activity that appears to involve manipulation, collusion, multiple accounts, automated play, bonus abuse or other unfair conduct. Any action taken will be based on the applicable terms and legal requirements.

Prohibited use

You must use the website lawfully and fairly. You must not interfere with the website or its systems, introduce malicious software, use automated tools without permission, scrape content, bypass security controls or attempt to gain unauthorised access. You must not use the service for fraud, money laundering, financing unlawful activity, market manipulation or any other illegal purpose.

• Do not impersonate another person or misrepresent your identity.
• Do not provide false, incomplete or misleading information.
• Do not exploit technical errors or deliberately disrupt games or transactions.
• Do not use another person's account, payment method or promotional entitlement.
• Do not upload or transmit content that is unlawful, threatening, abusive, defamatory or harmful.

Where we reasonably suspect prohibited conduct, we may pause activity, withhold access to affected features, cancel an affected transaction or close an account, subject to applicable law. We may also share information with relevant service providers or authorities where required or permitted.

5. Privacy, liability, complaints and changes

Privacy and communications

Personal information is handled in accordance with the applicable privacy information published on the website. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you. You should review the Privacy Policy for further information about data handling, third-party service providers and your available privacy rights.

You are responsible for checking messages and notices sent to the contact details recorded in your account. We may communicate with you about account security, transactions, service changes, legal requirements and responsible gambling. Marketing communications may be managed using the options provided in the relevant message or account settings, subject to applicable law.

Website availability and liability

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, technical faults, telecommunications issues, third-party services, events outside reasonable control or legal and regulatory requirements. You should not rely on the website as a substitute for professional financial, legal or health advice.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. To the extent permitted by law, we are not responsible for loss caused by your failure to keep your account secure, your misuse of the website, inaccurate information supplied by you, events outside reasonable control or the actions of third-party providers.

Complaints and applicable law

If you have a concern about your account, a transaction, a game or the application of these terms, please use the customer support or complaints process made available on the website. Provide enough information for the issue to be reviewed, while avoiding unnecessary sensitive information. We may request further details and will handle the matter in accordance with our procedures and applicable requirements.

These terms are intended to operate consistently with the laws that apply to the service and to you, including relevant Australian Commonwealth, state and territory requirements. If a court or authorised body finds part of these terms invalid or unenforceable, the remaining terms will continue to apply to the extent permitted by law.

Updates to these terms

We may change these Terms & Conditions to reflect changes to the service, technology, law, regulatory requirements or business processes. The updated version will be published on the website with an updated date where appropriate. You should review the terms regularly. Continuing to use LeoVegas Casino after an update takes effect indicates acceptance of the revised terms, except where applicable law requires a different process.