Responsible Gaming

Gamble for entertainment, not income

Casino games are games of chance. Outcomes are not guaranteed, and past results do not predict future results. You may lose money whenever you gamble, including money deposited into your account and any winnings. No strategy can guarantee a win, and there is no reliable way to recover losses by continuing to play.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, in the same way you might budget for a meal, a film or another leisure activity. Only use money that is available after essential expenses such as rent, mortgage payments, food, bills, education and other commitments have been paid.

Never borrow money, use credit intended for essential expenses or sell possessions to fund gambling. Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances. These situations can make it harder to make careful decisions and may increase the risk of spending more time or money than planned.

Helpful habits

• Set a spending limit before you play and do not increase it during a session.
• Set a time limit and take regular breaks away from the game.
• Keep gambling separate from household money and other essential funds.
• Do not chase losses or continue playing to try to win back money.
• Remember that a win is not a reason to increase your spending.
• Keep track of deposits, withdrawals, playing time and how gambling makes you feel.
• Talk openly with someone you trust if gambling becomes a concern.
• Do not gamble if you are under 18 or allow anyone under 18 to use your account.

Responsible gambling is not about winning more often. It is about staying in control of your decisions and being able to stop when you choose. If you cannot follow the limits you have set, or if gambling is causing stress, it is important to pause and seek support.

Use safer gambling tools

Safer gambling tools can help you manage your activity. The tools available to you may depend on the account, product and applicable requirements. Review the options in your account or help area, and contact customer support through the available channels if you need assistance understanding or using a control.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Where available, you may also be able to use other account controls that help manage spending or playing activity. Choose limits before you begin playing and set them at a level that fits comfortably within your personal budget.

A limit is most useful when it is realistic and treated as a firm boundary. Do not set a limit based on the amount you hope to win. If you find yourself regularly trying to change or work around your limits, stop gambling and consider taking a longer break or requesting self-exclusion.

Time management

Managing time can be as important as managing money. Decide when your session will end before you start. Use breaks to step away from your device, check in with friends or family, eat, sleep or complete other responsibilities. Playing for longer than planned can affect judgement and make it easier to lose track of spending.

Reality checks and activity information

Where available, account information, reminders or reality checks can help you review how long you have been playing and how much you have deposited or spent. Use these features as prompts to pause and assess your behaviour. Account history should not be used to justify further gambling or to chase an earlier loss.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, consider using a temporary break or self-exclusion option. Self-exclusion is a stronger restriction designed to prevent access to gambling services for a chosen period or until a review is requested, depending on the option available. It should be used when you need firm distance from gambling, rather than as a short-term way to manage a single session.

Requesting self-exclusion is an important step and should be taken seriously. Do not open another account or try to bypass a restriction. If you want to return after a break, make sure you are confident that gambling is appropriate for you and review your limits before playing again. Support services can help you decide what type of break is suitable.

Recognise when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or the amount normally played. It may develop gradually, and some people do not recognise the impact until gambling has affected their finances, relationships, work, study, sleep or wellbeing.

Consider taking a break and seeking support if you experience one or more of the following signs:

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding or minimising your gambling from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds to gamble.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Losing interest in work, study, family, social activities or hobbies.
• Arguing with people close to you about gambling or its financial effects.
• Trying to stop or cut down but finding that you cannot do so.
• Feeling guilt, shame, hopelessness or distress after gambling.

You do not need to wait for a crisis before asking for help. Early support can make it easier to understand what is happening, plan practical changes and protect your finances and relationships. A trusted person can help you set boundaries, review your spending or support you while you take a break.

Support in Australia

Australian players can seek confidential information and support from Gambling Help Online, a national service that provides guidance for people affected by gambling and for their family and friends. Visit the service through its official website or search for gambling support services in your state or territory. A qualified counsellor, health professional or community support organisation can help you choose the right next step.

If gambling has contributed to immediate financial, emotional or personal danger, seek urgent help from an appropriate emergency or crisis service. If you are concerned that you may harm yourself or someone else, contact emergency services or attend the nearest hospital. Your safety comes first.

Friends and family may also need support. You can encourage someone to take a break, help them find professional assistance and discuss practical protections such as separating finances. You cannot control another person’s gambling, but you can set clear boundaries around money, shared accounts and behaviour that affects you.

Protect your account and make a plan

A safer gambling plan is easier to follow when it is written down. Decide in advance how much you can afford to spend, how long you will play, what signs will tell you to stop and who you will contact if gambling becomes difficult to manage. Review your plan regularly, particularly after a significant win, loss or change in your personal circumstances.

Account security and underage protection

Keep your login details private and do not allow another person to use your account. Use appropriate device and account security, and tell customer support if you believe someone else has accessed your account. Parents and carers should use device controls and keep payment details away from children. Gambling accounts are intended for adults who meet applicable age and identity requirements.

If you are under 18, do not create an account or gamble. If you believe a person under 18 has accessed an account or gambling service, stop the activity and report the concern through the available support channels. Online gambling should never be treated as a suitable activity for children or teenagers.

When you need to stop

If you decide that gambling is no longer right for you, stop playing and use the available account closure, break or self-exclusion process. Remove saved payment methods where possible, avoid gambling advertising and promotions that may encourage you to return, and ask a trusted person to support your decision. You may also wish to speak with a financial counsellor about protecting your money and managing any gambling-related debt.

LeoVegas Casino provides information and account controls intended to support safer gambling, but no tool can replace personal judgement or professional assistance. We may ask questions or provide information where this is appropriate to help identify safer gambling concerns. Any restriction, review or account action will be handled in line with the applicable terms, processes and requirements.

Take a moment before you play: Am I within my budget? Do I have enough time? Am I playing for entertainment? Can I stop easily? If the answer to any of these questions is no, do not deposit or continue playing. Take a break, use an account control and seek support.