Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are requested. LeoVegas Casino may collect information provided directly by a player, information created through account activity and technical information collected when the website or its services are used. Some information may be needed before an account can be opened or particular features can be made available.

Account and contact information

This may include details such as a player’s name, date of birth, residential or contact details, username, account preferences and communications with customer support. It may also include information about responsible gaming settings, account restrictions, requests and other choices made while using the account. Contact details are used to communicate about the account, provide assistance and send service messages that are necessary for the operation or security of the account.

Verification and identity information

To help confirm identity, age, eligibility or account ownership, a casino site may request verification information and documents. These can include identity documents, proof of address, information about the source or use of funds, and related checks where appropriate. Verification information may be reviewed by authorised staff or specialist service providers. It is handled for account security, anti-fraud checks, prevention of misuse and compliance with applicable legal and regulatory obligations.

Payment and transaction records

The site may handle payment method details, deposits, withdrawals, bets, wins, losses, account balances, transaction history and records of promotional or service activity. Payment information may be processed through payment providers, which can have their own privacy terms. Where possible, payment details are handled in a way that limits access to information that is not required for account administration, transaction processing, security or dispute handling.

Device, usage and cookie data

When a player visits or uses the website, technical information may be recorded. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location information, access times and interactions with the website. Information may also be collected through cookies and similar technologies. These records help the site operate, remember preferences, understand usage, improve services and identify unusual or suspicious activity.

How information is used

Personal information is generally used for clear and relevant purposes connected with operating an online casino and supporting players. The purposes may include creating and managing an account, providing requested services, processing payments, responding to enquiries and maintaining a secure website. Information may also be used to understand how services are used and to improve website performance, features and customer support.

• Opening, administering and securing player accounts.
• Confirming identity, age, account ownership and other verification details.
• Processing deposits, withdrawals and other account transactions.
• Detecting, preventing and investigating fraud, money laundering, account takeovers, collusion and other misuse.
• Providing customer support, resolving complaints and responding to account requests.
• Maintaining website functionality, remembering settings and improving the player experience.
• Sending important service, security and account-related communications.
• Sending marketing communications where permitted and where the relevant consent or other required permission has been provided.
• Meeting legal, regulatory, tax, accounting, security and responsible gaming obligations.

Information may be combined from different parts of the service where this is reasonably necessary for these purposes. For example, account details, verification records and transaction information may be reviewed together to protect an account or investigate unusual activity. Automated tools may assist with security, fraud detection, verification and service analysis. Where a decision has a significant effect on an account, players may contact support to ask about the decision or request that relevant information is reviewed, subject to security and legal requirements.

Sharing information

Information may be shared with carefully selected service providers that help operate the website or provide services on its behalf. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and marketing. They should receive only the information reasonably needed for their role and are expected to handle it securely and confidentially.

Information may also be disclosed where necessary to protect players, the website or other people; to enforce applicable terms; to investigate suspected unlawful or fraudulent activity; or to respond to a valid request from a court, law enforcement body, government authority or other authorised party. If the business or its services change ownership or structure, relevant information may be transferred as part of that change, subject to appropriate privacy protections.

Cookies, security and keeping information

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Some are needed for core functions, such as keeping a session active, remembering preferences, supporting account security and enabling navigation. Other cookies may help understand website traffic, measure performance, personalise content or support marketing activity.

Players can manage or restrict cookies through the settings in their web browser. Blocking or deleting cookies may affect how parts of the website work, including features that require an active session or saved preferences. Browser settings may also provide options to delete existing cookies, prevent new cookies or receive a notification before cookies are stored. Cookie choices may need to be updated separately on different browsers or devices.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. Access to information is generally limited to people and providers who need it for an authorised purpose.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential, sign out when using a shared device and contact support promptly if they suspect that an account or device has been compromised. The site may take steps to verify a player’s identity before providing account information or completing a privacy request.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute management and business records. Some records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can include asking what information is held, requesting access to that information, asking for incorrect or incomplete information to be corrected, requesting deletion of information and withdrawing consent to marketing communications. A request may not always result in immediate or complete deletion because some information may need to be retained for security, dispute resolution or legal obligations.

How to exercise your rights

To make a privacy request, contact support@leovegascasino.click. Please explain the request clearly and include enough information for the relevant account or records to be identified. For example, you may ask to access your personal information, correct inaccurate details, delete information that is no longer required, or withdraw consent to receive marketing communications.

1. Access: ask for a copy of personal information held about you, subject to identity checks and any applicable restrictions.
2. Correction: identify information that is inaccurate, incomplete or out of date and explain the correction required.
3. Deletion: ask for personal information to be deleted where it is no longer needed and there is no overriding reason to retain it.
4. Marketing consent: withdraw consent to marketing communications by contacting support@leovegascasino.click or by using the unsubscribe option in a marketing message where one is available.

Some requests may be limited where providing or deleting information could affect another person’s privacy, weaken security controls, interfere with fraud prevention, or conflict with a legal retention requirement. If a request cannot be completed in full, the reason may be explained where it is appropriate to do so. Service messages about account security, transactions or important changes may still be sent because they are not marketing communications.

Policy updates

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The latest version published on the website will apply to information handled from the date of the update, subject to any notice or consent requirements that may apply. Players should review this page occasionally to stay informed about how information is handled. Continued use of the website after an update may indicate awareness of the revised policy, but any rights or permissions required by law will continue to be respected.